CS609 SHORT NOTES FOR FINAL TERM
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A. Specific Application Statement Write a letter of complaint as soon as possible after the problem has been identified. Name the need for replacement, refund or repair of the problem. Maintain a confident, honest, impartial, and emotional tone.
Correction, Definition, and Details To gain student understanding praise a particular aspect of a product or service or at least Present facts honestly, clearly, and politely. Eliminate threats, sarcasm, exaggeration, and hostility.
the product failed to meet the advertised standards; product failed live up to the claims of the sales representatives; product failed company policy; product it was flawed; customer service was not top notch. Do not blame anyone or the company, unless you can support that with facts.
Use an uncompromising voice to show your confidence in the learner’s impartiality. If necessary, refer to the documents (invoice, canceled check, confirmation documents, etc., but only send copies. CS609 SHORT NOTES FOR FINAL TERM
Ask the learner to suggest correcting, if appropriate. If appropriate, state clearly what you expect as a fair solution, such as credit card the next order you place, the full refund or partial purchase of the product,
alterations or corrections of wrong sales, or performance of services such as initially he had a contract.
Do not return defective goods until you have been asked to do so. Avoid uncertainties or ambiguities that may allow editors to elaborate on the matter additional correspondence or proportional compensation for justice. CS609 SHORT NOTES FOR FINAL TERM